FAQ

  • I forgot password of my account.

    We will send you a temporary password to your e-mail that you entered on joining membership.

    E-mail for membership
  • How long is the document delivered?

    Depending on the type of document you are applying for, the time period from document issuance to document delivery will vary. The option you select on order is the period from document submission to document delivery. When the document is sent, it is shipped using DHL, which takes DHL delivery time depending on the country.

  • When the translation is complete, what form will it be delivered to the client?

    When the translation is completed, the file will be attached to the customer’s e-mail. If you want to receive a fax or other method, please consult with consultant in advance.